I don't try to upsell or exaggerate what I've done, but likewise don't downplay it. I have veteran plates on one of my vehicles, and sometimes wear an old PT shirt. I don't loudly announce it to everyone like some dbags, but don't have a problem with being proud either. Someday when I own my own...
This report doesn't seem to take into account the fact that a solar event would effect the whole world, not just this country, which would greatly exacerbate the problem of getting replacement parts.
I believe she was justified in not wanting to sell to the customer, but I think she might have trouble suing for unlawful termination when she clearly resigned.