Right to bear .com......

[GOPerfect]

www.righttobear.com.

Anyone ever do business with this company?

I ordered an engraved upper receiver from them, they sent the incorrect one and now, no response to my phone calls or emails.

Kind of pisses off at being ignored.

 

[1075tech]

A few times. Never had any issues though.

 

[GOPerfect]

Okay, I'll try and be patient.

 

[Marine Cpl]

Could be due to the virus.

 

[GOPerfect]

Could be due to the virus.

I am thinking that as well.

 

[northny]

I’ve bought several things from them over the past few years. Never had a problem.

 

[masterswimmer]

Never bought from them, but my patience meter and extenuating circumstances allowance have become more lax lately.

I'll bet they'll make good.

 

[GOPerfect]

Never bought from them, but my patience meter and extenuating circumstances allowance have become more lax lately.

I'll bet they'll make good.

I hope so, I want to build this damn gun!

 

[Bananabandit]

You can reply with a phone call or email from anywhere.

Dont excuse them.

 

[Blimey]

You can reply with a phone call or email from anywhere.

Dont excuse them.

But if you're watching Tiger King--I mean "working from home" it's hard to get back to people as quickly.

 

[Bananabandit]

But if you're watching Tiger King--I mean "working from home" it's hard to get back to people as quickly.

Thats how you get bad reviews. Not my fucking problem.

 

[GOPerfect]

Thats how you get bad reviews. Not my fucking problem.

So, the first email was sent on Saturday morning. They are closed on the weekends. I called Monday morning and left a voicemail. Email early this morning and another voicemail. Nothing. I dunno, maybe they are really that busy????

Pretty quick to charge my card for the original order.

 

[Bananabandit]

So, the first email was sent on Saturday morning. They are closed on the weekends. I called Monday morning and left a voicemail. Email early this morning and another voicemail. Nothing. I dunno, maybe they are really that busy????

Pretty quick to charge my card for the original order.

Oh theyll gladly take your money. Takes zero effort on their part.

 

[Blimey]

So, the first email was sent on Saturday morning. They are closed on the weekends. I called Monday morning and left a voicemail. Email early this morning and another voicemail. Nothing. I dunno, maybe they are really that busy????

Pretty quick to charge my card for the original order.

Some places have outrageously good customer service, but I wouldn't worry too much unless you hear nothing by end of tomorrow.

 

[Saltwater60]

O would call them back and let them know you received the wrong part and of you don’t get this remedied you will call your credit card company for a charge back. Make sure you save that origami email so you have documentation that you notified them nearly immediately of the error on their end.
I know gun shops are busy for instance TSUSA says right on their website basically they aren’t answering phone calls because they pulled those folks to fill orders. I can respect that but cusp yer service is certainly important and your issue needs to be corrected for sure.

also not sure if you saw this email to the engraving guy. Might try that instead of general customer service email.
Engraved products cannot be returned, unless there is a discrepancy with the item. All engravings are considered custom products and cannot be resold to other customers, and therefore, will not be accepted for reutrn. Please be sure to only order exactly what you want. Feel free to reach out to our engraving department if you have any questions kevin@righttobear.com

 

[GOPerfect]

O would call them back and let them know you received the wrong part and of you don’t get this remedied you will call your credit card company for a charge back. Make sure you save that origami email so you have documentation that you notified them nearly immediately of the error on their end.
I know gun shops are busy for instance TSUSA says right on their website basically they aren’t answering phone calls because they pulled those folks to fill orders. I can respect that but cusp yer service is certainly important and your issue needs to be corrected for sure.

How do you do a "charge back"?

 

[masterswimmer]

How do you do a "charge back"?

All you do is register your dispute. The CC company does the chargeback. That's just their terminology of the process.

 

[kev74]

Give them a few days. It sucks, but they're likely getting their asses handed to them between labor issues, shutdowns and order volume. If one of their workers got kung flu, who knows how they're reacting.

If they don't respond in a couple of days, call your credit card company and let them handle it.

 

[Saltwater60]

How do you do a "charge back"?

I do agree with waiting a few days.

all you do is call your cc company and they will walk you through the process.
I had to do it with Air France our checked bags were supposed to be free and they charged us $130.00 to check a bag. They admitted it should have been free then said well you paid it we won’t refund it. It was the only way to get on the plane to France.
As soon as we filled out the paperwork with the cc it was straightened out in a few days and refund was there miraculously.
The cc basically acts like a mediator and it seems to get things done. I think they end up paying a fee or maybe a higher percentage if they have too many charge backs.

I’m sure they are busy and I’d give them until Monday.

 

[Cooolone]

If they're there enough to accept orders and ship, then they should be answering phones! Covid-19 or not!

Leave them an email from another source than before, tell them you want to make a bulk order (200+), ask for a number to call... I bet they'll answer that email!

 

[GOPerfect]

I got a response from their Production manager. Nice email from him; in a nice way, he told me I am shit out of luck. Nothing he can do for me, it is all my fault, oh by the way, here is a coupon for free shipping on your next order.

Whatever.... They are on my list not to buy from again. and, I will leave bad reviews everywhere that I can. Maybe a bit childish, but oh well.

 

[Jem45472]

I got a response from their Production manager. Nice email from him; in a nice way, he told me I am shit out of luck. Nothing he can do for me, it is all my fault, oh by the way, here is a coupon for free shipping on your next order.

Whatever.... They are on my list not to buy from again. and, I will leave bad reviews everywhere that I can. Maybe a bit childish, but oh well.

They can't exchange an upper to keep a customer? Fuck'em

 

[GOPerfect]

They can't exchange an upper to keep a customer? Fuck'em

Yep!

 

[masterswimmer]

I got a response from their Production manager. Nice email from him; in a nice way, he told me I am shit out of luck. Nothing he can do for me, it is all my fault, oh by the way, here is a coupon for free shipping on your next order.

Whatever.... They are on my list not to buy from again. and, I will leave bad reviews everywhere that I can. Maybe a bit childish, but oh well.

Now this is when you dispute the charge to your cc company. Even if they don't resolve it to your liking it makes the vendor jump through some hoops.

Hopefully the cc company fights a good fight for you. Either way, definitely challenge them for nothing more than principle if anything.

 

[masterswimmer]

Oh yeah, fuck'em.

 

[GOPerfect]

Now this is when you dispute the charge to your cc company. Even if they don't resolve it to your liking it makes the vendor jump through some hoops.

Hopefully the cc company fights a good fight for you. Either way, definitely challenge them for nothing more than principle if anything.

My issue with all of this...

I need to take a bit of responsibility for this I guess. When you are on the website, you have the upper in the inbox and from a scroll down screen, you scroll and click on the image that you want. Even though there is noway to prove the mistake was theirs, there is no way to prove the mistake was mine. They may have screwed up, but then again, I may have. I do not want to fuck them if it is my fault.

I do not think it is, but the possibility is there. F it, not a lot of money, I'll take the hit. I will just bash them everywhere I can. Seems like a fair trade.

 

[kev74]

Is there a confirmation email you can check to confirm what you ordered?

If you screwed up, shit happens. But if they sent the wrong thing and aren't making good on it, don't make it easy for them.

 

[Jem45472]

My issue with all of this...

I need to take a bit of responsibility for this I guess. When you are on the website, you have the upper in the inbox and from a scroll down screen, you scroll and click on the image that you want. Even though there is noway to prove the mistake was theirs, there is no way to prove the mistake was mine. They may have screwed up, but then again, I may have. I do not want to fuck them if it is my fault.

I do not think it is, but the possibility is there. F it, not a lot of money, I'll take the hit. I will just bash them everywhere I can. Seems like a fair trade.

Doesn't matter. A mistake was made, a respectable company would fix it. It's not like they were going to lose money by swapping for the one you wanted. Worst case, you would have had to pay shipping again both ways, how's that hurting them?

 

[GOPerfect]

Doesn't matter. A mistake was made, a respectable company would fix it. It's not like they were going to lose money by swapping for the one you wanted. Worst case, you would have had to pay shipping again both ways, how's that hurting them?

I agree. I have sent a couple more emails, trying to reach other people.

I posted the incorrect upper here in the for sale area. Maybe I can get a bit of my money back.