Ruger Customer Service check

[Phauxtoe]

well i had an issue with my LC9spro around the 500 round mark the trigger went dead at the range. it only resets if the gun is pointed up or upside down.
so i called them friday afternoon.
they immediately said send it in. they took my info and and sent out an email with everything but the box i needed to send it to them. (perfect)
I packed it up on Saturday and dropped it off at the Fedex hub station this morning.

now lets see how fast the turn around time is.

I am sad about this, i Love shooting this little ugly pistol. I searched the interweb and could not fin this issue anywhere. Hopefully its an anomaly and it will be a fine carry pistol.

i will update as the service advances.

 

[HighlandLofts]

Phaux
Everything mechanical can and will have problems.
I bought a new 22/45 several years ago and had an issue with it. I called they e mailed every thing to ship it to them FedEx. I shipped it on a Monday and got it back on Friday. Every thing was fast and free.
I love their customer service, T/C is good, RCBS and Hornady are great as well.

Lee reloading, well I won't buy anythng lee except their old hand priming tool and pins for their universal decapper, I have two on them.

 

[Deplorable Me]

I had some issues in June with a new GP-100. They took care of it. I don't expect instant fixes I expect correct long term technical fixes as though my life depends upon it. IIRC the revolvers and pistols go to two different facilities.

 

[Popeye243]

I have an older gp100 that I had an issue with the trigger resetting. Took it apart, figured out the parts I needed, called Ruger CS and ordered them. I then looked at the phone dumbfounded when they told me there was no charge for the parts. Best customer service I have ever dealt with

 

[Saltwater60]

I had an issue with my SR-22. I called them, they asked a few questions, said send it in, paid for everything, and fixed it. The turn around I think was less than 2-3 weeks. They basically kept my frame and gave me everything else new. The firearm functions much better. They gave me a free cloth big whoop. They did right by me though.

 

[Phritz]

I broke something in my sr9, Ruger paid for shipping both ways, had it fixed and back to me in three weeks. Excellent service all around.

 

[nortatoga]

I own a bunch of Ruger's have yet needed to send one in for service, but I have called a few times with a question and always got the information I needed from a knowledgeable rep!

 

[thegatman]

just had an issue with a Ruger rear sight. Called them. Parts on the way.

 

[@thewheels]

Had an issue with a rifle and sent it in and wanted to buy a spare head spaced bolt while it was there.
I asked them to call me when it was looked at so I could provide a CC for the spare and never heard anything. I called and was told it was already on its way back to me. I was pissed and mentioned wanting a spare bolt. They said the gun was fixed and they included the spare bolt at no charge. Mint.

IIRC,Had it back in my hands in under 3 weeks.

 

[GOYABEAN]

 

[Phauxtoe]

Done!
Got it back today, not bad 8 days door to door to door!
it seems to be fixed, hope it keeps working when ammo goes thru it!

Love this gun!

 

[Russ Woody]

Rugers customer service did me right. SR 45 FTF, FTE. One week turnaround. Shot 300 more perfect rounds thru it and traded it off for the SR 1911 45ACP