Shipping a gun back for repair

[Saltwater60]

Well I’m going to do something I’ve never had to do ship a gun in for repair.
I’m wondering who’s better and how to do it? It’s a ruger sr22 and I think it has to go to Arizona based on their web site. I looked at ups and it seems it has to be shipped overnight. Ouch that will be expensive. Also I don’t think USPS take pistols do they?

I’ve had the gun for a bit and have had a lot of issues with it going into battery and properly feeding and ejecting cartridges. It will mainly only fire every other round for the first 5-6 rounds because it fails to go into battery. I have 4 mags all do it and have tried 5-6 different types of ammo. Ive tried standard and high velocity ammo. I’ve shot about 800 rounds and it has not improved. I tried the tandemkross guiderod and spring and it was worse. I’m out of ideas and contacted ruger today. I know they are good and will fix it.

 

[Bananabandit]

Usps...long guns are ok, just no nature of contents on box (ruger box for example). Handguns are no go.

Fedex or UPS. I know. Id hate to have to use them too.

 

[livingston]

Ruger warranty service [Archive] - Calguns.net

Had an issue with my SR22 in summer 2013, the mag disconnect was defective out of the box. Contacted Ruger, they emailed me a UPS next day label. Dropped off at a UPS hub on a Friday evening...Tuesday the following week (yes 2 business days later) received an email from UPS with updated tracking info. Picked gun up at UPS on Wednesday.

Was upset that the gun had issues...but cannot say enough about their customer service. Gun has not had a hiccup since.

 

[livingston]

My Ruger SR22 pistol broke [Archive] - Calguns.net


Here is how Ruger asks you to return the pistol with the prepaid label they snet me:

- ship whole pistol, unloaded, without a magazine in it but also send it with at least 1 of the magazines it came with.
- package/ship pistol in a plain brown or white box with pre paid label attatched.
- they took all my info over the phone but in order to help speed the repair/replacement process add a simple legible note with my name, repair order #, a small explanation of the problem, approximately how many rounds have been fired through the pistol and what kinds of ammo I use.
- they said it must be shipped through UPS but it has to be sent out by an actual UPS shipping hub NOT one of the mailbox type stores that UPS delivers/picksup from.
- repair times vary but i should expect 8-12 days.

 

[SomeSoldier]

I shipped my handguns through fedex from KY to NY and they were pretty good. No issues, full tracking, signatures and all that.

 

[Saltwater60]

My Ruger SR22 pistol broke [Archive] - Calguns.net


Here is how Ruger asks you to return the pistol with the prepaid label they snet me:

- ship whole pistol, unloaded, without a magazine in it but also send it with at least 1 of the magazines it came with.
- package/ship pistol in a plain brown or white box with pre paid label attatched.
- they took all my info over the phone but in order to help speed the repair/replacement process add a simple legible note with my name, repair order #, a small explanation of the problem, approximately how many rounds have been fired through the pistol and what kinds of ammo I use.
- they said it must be shipped through UPS but it has to be sent out by an actual UPS shipping hub NOT one of the mailbox type stores that UPS delivers/picksup from.
- repair times vary but i should expect 8-12 days.

That’s good to know. I’d hate to pay $50-$60 to ship it back and find out it’s the recoil spring and guiderod or something. I’m glad they pay. I’m not to concerned on the timeframe. As long as I get it back by April I’ll be happy. I’ve heard nothing, but good stuff about Ruger’s customer service. They had better be good. I’ve got 3 of their guns now and likely will be getting another someday. They are coming out with some awesome guns lately.

 

[togmaster]

Had a problem with a pistol right out of the box. I got a prepaid shipping label from the manufacturer. UPS to the factory and back to my door free of charge.

 

[cardinalny]

Livingston gave a good list of what’s needed. The only thing I would add is don’t leave any third party upgrades in your pistol when you send it back, only original Ruger parts. Ruger will automatically replace non-Ruger parts with factory parts and you won’t get those third party upgrades back

 

[Saltwater60]

Livingston gave a good list of what’s needed. The only thing I would add is don’t leave any third party upgrades in your pistol when you send it back, only original Ruger parts. Ruger will automatically replace non-Ruger parts with factory parts and you won’t get those third party upgrades back

Thanks. I have no 3rd party parts on it at all. I sent the tandemkross stuff back since it made the gun worse and they agreed it was defective.

 

[HighlandLofts]

I gave my second son a Ruger Blackhawk 357/9mm a few years ago. I bought it from my oldest brother who bought it new in 1976.

My son went and tried out the 9mm cylinder and it had light strikes on two cylinders every time, the same two cylinders.

When I wa back there last November & December I called Ruger customer service about the problem.

My son called FedEx to ship the revolver back to Ruger and it was on the expensive side.
The guy at Ruger said he could send them $30 and they would e mail him a shipping label.

We packaged it up droppd it off at the Fed ex terminal in Kirkwood. (He sent both cylinders back with the revolver).
A week later he got the gun back with two new cylinders.

This gun had very little use and looks like it just came off the shelf.

I bought a new 22lr pistol a few years ago and had a problem with it right out of the box. I called Ruger customer service and they e mailed me a shipping label. I took the gun to the FedEx terminal here in Washington State. A week later I got the gun back shooed to my place. The same with my sons revolver. They shipped it back to his home.

Ruger, Hornady, Thompson Center and RCBS have GREAT CUSTOMER SERVICE.

You should call them and have them give you a shipping label.

 

[Eddie Gunks]

I gave my second son a Ruger Blackhawk 357/9mm a few years ago. I bought it from my oldest brother who bought it new in 1976.

My son went and tried out the 9mm cylinder and it had light strikes on two cylinders every time, the same two cylinders.

When I wa back there last November & December I called Ruger customer service about the problem.

My son called FedEx to ship the revolver back to Ruger and it was on the expensive side.
The guy at Ruger said he could send them $30 and they would e mail him a shipping label.

We packaged it up droppd it off at the Fed ex terminal in Kirkwood. (He sent both cylinders back with the revolver).
A week later he got the gun back with two new cylinders.

This gun had very little use and looks like it just came off the shelf.

I bought a new 22lr pistol a few years ago and had a problem with it right out of the box. I called Ruger customer service and they e mailed me a shipping label. I took the gun to the FedEx terminal here in Washington State. A week later I got the gun back shooed to my place. The same with my sons revolver. They shipped it back to his home.

Ruger, Hornady, Thompson Center and RCBS have GREAT CUSTOMER SERVICE.

You should call them and have them give you a shipping label.

What i am learning is ruger has good customer service cause their guns do not function and they need to be sent for repairs......

 

[kev74]

What i am learning is ruger has good customer service cause their guns do not function and they need to be sent for repairs......

Ooooohhh.....

 

[HighlandLofts]

I have over forty hand guns half being Ruger, when something goes wrong they are right on it no bullshit and no cost to you except $30 for partial shipping, try that with Smith & Wesson, ,colt, Mossberg and majority of other gun maufacturers.

 

[Eddie Gunks]

I have over forty hand guns half being Ruger, when something goes wrong they are right on it no bullshit and no cost to you except $30 for partial shipping, try that with Smith & Wesson, ,colt, Mossberg and majority of other gun maufacturers.

Ha ha ha.

Half of your guns that are rugers are easily sent to ruger for repairs.....? Once again indicating to me they are good at service cause their guns require service.

You say “no cost” to you except $30? Sounds like a $30 cost to you? No?

I sent one gun to be repaired, it was a colt. It was free. Shipping etc etc. The repairs were done and all fixed. Only one. Only once.

The firearms i have do not need to be sent in for repair.....maybe that is because i Only own one ruger (i have one revolver), No mossbergs. No taurus. No stoegers. Etc etc.

 

[Saltwater60]

The Ruger SR 22 got great reviews. The one I got just doesn’t run. I have 2 new unfired rugers sitting in the safe I truely hope your wrong BG.

 

[HighlandLofts]

Every manufacturer has duds, so be it.

 

[Raydee]

Just sent a Bodyguard back to S&W yesterday. They sent me a prepaid FedEx 2 day shipping label.

 

[HighlandLofts]

I have a 586 that needs to go back to Smith.

 

[Saltwater60]

Going back they were very nice about it.

A friend of mine had his ruger lcpII break after 3 clips so maybe bullet guy is right.

 

[71velle]

My Ruger 22/45 was bad out of the box and they were more that nice and offered the free shipping back to fix it. I chose to fix it myself tho.

I just sent a CZ in and no problem. Only thing is it needs to be signed for which I understand but they wont hold it at the office for me to pick it up which seems crazy. Any adult can sigh for it at my house but I can pick it up.

 

[DoD1776]

You have an sr22?!??!???? Send pics plz!

 

[Doc8404]

I have over forty hand guns half being Ruger, when something goes wrong they are right on it no bullshit and no cost to you except $30 for partial shipping, try that with Smith & Wesson, ,colt, Mossberg and majority of other gun maufacturers.

I have only had to deal with Mossberg.
They paid shipping.
Both ways.

 

[DoD1776]

I have only had to deal with Mossberg.
They paid shipping.
Both ways.

Yeah mossberg offered free shipping both ways for me too

 

[Saltwater60]

You have an sr22?!??!???? Send pics plz!

It just got picked up a few hours ago. They sent a ups guy to my house and they will fed ex it back to me. 10-14 day return time. I’m in no hurry. Just want it right.

 

[Doc8404]

sr22 gun - Google Search

 

[DoD1776]

Do you have the sr22 pistol or rifle¿

 

[Saltwater60]

Do you have the sr22 pistol or rifle¿

I thjnk they only make a pistol so pistol. It’s the 3.5” barrel. As of now I can’t reccomend it, but I’ve heard great stuff about them. Ruger was good about it and just asked a few background questions. They did not imply is was my faults, the ammo, or the mag. They just said send it back. They did ask what ammo I used and what issues I was having. We shall see in about 2 weeks. Also door to door. Sent ups to my house and fed ex will drop it off free of charge.

 

[DoD1776]

I thjnk they only make a pistol so pistol. It’s the 3.5” barrel. As of now I can’t reccomend it, but I’ve heard great stuff about them. Ruger was good about it and just asked a few background questions. They did not imply is was my faults, the ammo, or the mag. They just said send it back. They did ask what ammo I used and what issues I was having. We shall see in about 2 weeks. Also door to door. Sent ups to my house and fed ex will drop it off free of charge.

They have a rifle sr22

 

[S&W Fan]

Smith & Wesson doesn’t charge for shipping either, on guns that need warranty work. I know that from reading about it on a couple of the S&W sites. However, I have Never had to send back Any of my Smith & Wesson pistols or revolvers of which I own many.

 

[Darth]

I've sent in 2 guns in my life. An H&R and a S&W.

Both paid both ways. Both fixed.

To be honest, to charge a customer for return shipping in this day and age is borderline outrageous.